Support
Find answers to common questions below, or email us directly.
How do I log a training session?▼
Tap 'Start Session' on the home screen. Select your session type — GPS run, HYROX station, or strength work. HyTrack lets you log all three in a single session so your training data stays connected.
What are the 8 HYROX stations?▼
HyTrack supports all 8 official HYROX stations: SkiErg, Sled Push, Sled Pull, Burpee Broad Jumps, Rowing, Farmers Carry, Sandbag Lunges, and Wall Balls. Each station can be logged with time, distance, and weight.
How does the AI Load Balancer work?▼
The AI Load Balancer analyzes your strength-to-run ratio over time. When your programming risks the documented 15–20% strength drop that hits athletes during race blocks, it flags the imbalance and suggests adjustments.
How do I use Race Simulation?▼
Go to the Race tab and tap 'New Simulation'. Build a virtual HYROX race, project your splits per station, and set pace targets for race day. You can save multiple simulations for different goal times.
Does HyTrack track GPS runs?▼
Yes. HyTrack uses your iPhone's GPS to track outdoor runs with real-time splits, distance, and pace. Run data is automatically linked to your HYROX training sessions.
How do subscriptions work?▼
HyTrack Pro is $9.99/month or $59.99/year. You get a 7-day free trial when you first subscribe. Founding members receive 50% off the first year. Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date. Manage your subscription in iPhone Settings → Apple ID → Subscriptions.
How do I cancel my subscription?▼
Go to Settings on your iPhone → tap your name → Subscriptions → HyTrack → Cancel Subscription. Cancellation takes effect at the end of the current billing period.
How do I delete my account and data?▼
Open HyTrack, go to Settings → Account → Delete Account. This will permanently remove your profile, training history, and race simulations. Alternatively, contact us at vertosupport@agentmail.to and we will delete your data within 30 days.
The app isn't working — what should I do?▼
Try closing and reopening the app. If the problem persists, ensure you have the latest version from the App Store. You can also contact us at vertosupport@agentmail.to with a description of the issue and your device model.